If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase.

**Please contact us before returning any product for any reason. Once contacting us, you will receive a RA number. If for some reason a package is sent back to us without an RA# we will not accept the package. The original shipping and handling charges are not refundable under any circumstance. All returns are subject to a 15% restocking fee. If you receive a part that is either not compatible with your machine or is faulty and you do not wish to exchange the item for the correct part or a non faulty part, you will be charged the restocking fee.

By purchasing from our site you are agreeing to these terms.

When shipping items back to us, you must package the item properly so the item(s) do not break during shipping. If we receive a part back that is broken during transit from you to us, you are responsible for the cost of the item. Please mail your package in a prepaid, insured, traceable method to the address below.

The Vacuum Store
203A Hwy 46 South
Dickson, TN 37055


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